Frequently Asked Questions (FAQ)
Orders & Payment
How do I place an order?
Browse our website and select your desired seeds. After placing your order, contact us via WhatsApp to complete the payment process.
What payment methods do you accept?
All payments are arranged via WhatsApp. We will provide the available payment options after your order is confirmed.
What currency do you use?
All prices are listed in USD.
Processing & Export
Why does processing take time?
Seeds are classified as plant material and must comply with Indonesia’s export regulations. Each order requires official approval before shipment.
How long does order processing take?
- Export approval: 7–10 working days
- Laboratory inspection (if required): up to 7 working days
- Shipment preparation: 2–3 working days
Total:
- Without lab inspection: 9–13 working days
- With lab inspection: 16–20 working days
Will my order always require laboratory inspection?
No. Laboratory inspection depends on the destination country and seed type. If not required, this step is skipped.
Shipping
Do you ship internationally?
Yes, we ship worldwide from Indonesia.
How long does delivery take after shipping?
Estimated delivery times:
- Southeast Asia: 5–10 business days
- Asia: 7–14 business days
- Europe / USA: 10–21 business days
- Other regions: up to 25 business days
Delivery times may vary due to customs and local postal services.
Will I receive tracking information?
Yes. Tracking details will be provided once your order has been shipped.
Are you responsible for customs or import fees?
No. Customers are responsible for any import duties, taxes, or customs requirements in their country.
Do I need to provide tax information?
In some cases, yes. Certain countries require a tax identification number (e.g. VAT or similar) for shipment. You may be asked to provide this information to comply with courier or customs regulations.
Seeds & Germination
Do you guarantee germination?
No. Germination is not guaranteed as it depends on growing conditions, climate, and care.
How do you ensure seed quality?
We focus on:
- fresh seed sourcing
- proper storage
- internal germination testing
Can you germinate the seeds before shipping?
Yes, we offer pre-germination at no additional cost.
However:
- this is not available for species that require months to germinate
- success after delivery still depends on your care
Returns, Refunds & Issues
Do you accept returns or refunds?
No. Due to the nature of seeds, all sales are final.
What if I receive the wrong item?
If we made a mistake, we will send replacement seeds at no additional cost.
Please contact us within [X days] and provide proof (photo or video).
Are you responsible for damage during shipping?
No. Once the package is handed to the carrier, shipping risks are beyond our control.
Responsibility & Care
What is my responsibility as a buyer?
You are responsible for:
- understanding import regulations in your country
- providing accurate shipping and tax information
- using proper germination and growing techniques
What if my seeds do not grow?
Seed growth depends on environmental conditions and care. We recommend researching the specific species and following proper growing methods.
Contact
How can I contact you?
Email: info@rareseeds.id
WhatsApp contact: +6282231147798